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Robo en casa
September 21, 2015

Burglary at home while being abroad

It is difficult to comprehend what a profound affect a burglary would have on you unless you have actually experienced it.  I used to say,….if your house is broken into, it is just “stuff” and it is insured.  If only it were that simple.

The harsh reality is, it is a personal violation, difficult to comprehend and one that takes months to emotionally recover from.

I believe in looking for positives in every situation and the positive for me was I have a professional and experienced insurance broker who quite literally held my hand every step of the way.

Believe me I needed it!  I don’t speak Spanish, I wasn’t physically in Spain at the time and I had no idea what the process was or what to do first.  The claims agent at Op De Beeck Worth was immediately in touch with me and told me exactly what I needed to do and how to do it.  Yes the burglary experience was brutal, however Op De Beeck Worth were available every step of the way.

The claims process was made easy by their attentiveness, efficiency and professionalism.  Every email and phone call I made was swiftly handled which kept me calm and I was reassured throughout the entire process that Op De Beeck  & Worth had “got this”.   They arranged for the insurance company’s Loss Adjustor to attend quickly and the claim was agreed within a calendar month from the date of the break in to the offer of settlement.

As a result of the amazing support and service I received at an extremely difficult time, Op De Beeck & Worth now have a very loyal customer who will forever sing their praises. Thank you all very much indeed for everything!  My advice to anyone reading this would be, it is a jungle out there, I hope you are never robbed, but the reality is you could be.  Insurance companies are not easy to deal with, please make sure you have a good broker to go and bat for you!  From my experience I have no hesitation in recommending Op De Beeck Worth and their amazing staff.

 

Testimonial of a client. August 2015.

Find out more: household insurance claims.

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