It is possible that during the contracting process or once you are a customer, doubts may arise as to how to act in certain cases. We will always be at your disposal for whatever you need, but here are the main doubts that we receive most frequently.
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Questions and Answers
Home Insurance
There is no single answer to this as each case is potentially different. However, in our experience, community insurance policies often do not cover private plumbing, and the insured amounts are usually too low, which leads to disputes in the event of a claim. In addition, the policy will only cover the "original" home, as it was handed over by the builder. Therefore, any improvements made to the property, such as the installation of security systems, grilles, sun awnings, etc., will NOT be covered by the community policy. Therefore, we advise the client to complement this with the purchase of a first risk building insurance policy for a property of at least €20,000. We would also recommend that you insure the value of the complete reconstruction and accept the possible duplication of cover.
The bank may insist that you take out home insurance and be named as a beneficiary of the policy. We can manage this and take your interests into account in the policy. However, they cannot and should not "force" you to take out the insurance with them. Furthermore, we recommend that you do NOT purchase your cover through the bank, as they do not usually advise their clients in their best interests and usually leave you at their mercy once the policy has been sold. You will then have to deal with the dreaded telephone switchboards in the event of a claim. Added to this is the fact that you can usually get a much better deal with an insurance broker.
Simply contact us and give us the details of the claim. We will take it from there. Depending on the nature of the claim, we will try to arrange for an expert or professional to visit you to repair the damage within 24 hours of notification of the claim. This is, of course, subject to the presentation of the relevant documentation.
This depends on the type of policy you have. Many of our policies allocate up to 15% of the total amount of the insured contents to cover jewellery, with a limit per item of jewellery of up to €3,000. However, make sure. We strongly recommend that you consult us and send us an inventory of the jewellery you have. Most policies in Spain cover very specific risks in the case of jewellery. This means that jewellery is covered against specific mishaps within your home and that cover outside your home is very limited. In the English-speaking world, however, it is not uncommon for "all risks" cover to exist. We can arrange this if you wish.
This means that, as long as the insured amount is correct, you will be reimbursed for any loss based on its replacement value as new. However, you should always check your policy for possible exceptions.
Examples of accidental damage are cigarette burns on carpets, falling of fragile objects, falling of shelves and consequent smashing of objects, etc.
This section of the policy is intended to cover you against possible claims from third parties for physical or material damage that you may have caused to them by act or omission, yourself or any of your property.
This depends on the type of policy you have. Many of our policies allocate up to 25% of the total sum insured to cover valuables (pieces of art, antiques, carpets, collector's items, etc.), with a limit per item of €6,000. However, to be on the safe side, we recommend that you consult us and send us an inventory of any valuables you may have.
Health Insurance
Yes, however all insurers have a "waiting period" until certain types of cover come into force. You should check with us as this will vary from company to company.
The approach varies from insurer to insurer, but generally speaking yes, although there are likely to be some restrictions that may exclude any treatment related to the pre-existing condition altogether or imply some kind of limitation in this regard. It is vital that you do NOT cancel any health insurance before you know what restrictions, if any, your new provider will enforce.
