It is possible that during the contracting process or once you are a customer, doubts may arise as to how to act in certain cases. We will always be at your disposal for whatever you need, but here are the main doubts that we receive most frequently.
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Questions and Answers
General Insurance
Write us a couple of lines by e-mail, fax or post. We will immediately follow your instructions to send you the necessary attachment.
We want to provide a high quality service, so your views and opinions are very important to us. So, if you are not satisfied with our services or feel that we have made a mistake, please write directly to the General Manager at the following e-mail address: danni@opdebeeck-worth.com or by post to: Op de Beeck & Worth Correduría de Seguros S.L.; C.C. Guadalmina IV, Locales 97-98, Guadalmina Alta, 29670 San Pedro de Alcántara, Málaga. Please attach your policy number, full name, address and contact telephone number(s). We will evaluate your complaint and try to find a satisfactory solution.
If you continue to feel dissatisfied, then please contact us at the following address:
INADE, Instituto Atlántico del Seguro, S. L. C/La Paz, 2 - Bajo 36202- VIGO (PONTEVEDRA) Fax: +34 986 48 56 53 Tel: +34 986 485 228
through this form.
Generally speaking, NO. In Spain, it is customary to receive the insurance policy when the policy is taken out and, thereafter, simply receive the payment receipt associated with the original policy.
Health Insurance
Yes, however all insurers have a "waiting period" until certain types of cover come into force. You should check with us as this will vary from company to company.
The approach varies from insurer to insurer, but generally speaking yes, although there are likely to be some restrictions that may exclude any treatment related to the pre-existing condition altogether or imply some kind of limitation in this regard. It is vital that you do NOT cancel any health insurance before you know what restrictions, if any, your new provider will enforce.
Most policies cover medicines and dressings while you are hospitalised or being treated by a doctor, but will NOT reimburse for those purchased outside the medical facility.
Once it has received all the necessary documentation relating to the claim, the company tends to make a transfer within 10 days.
The cost depends on a number of factors, but private health insurance is available for as little as €1 per day.
You can call us on 952 882 273 or email us at health@opdebeeck-worth.com and we will arrange an appointment with you so that we can discuss and fully understand your needs.
No, you will simply need to complete a questionnaire with a number of questions regarding your current state of health. It is vital that you complete it accurately as failure to do so could lead to future problems in the event of a claim.
