It is possible that during the contracting process or once you are a customer, doubts may arise as to how to act in certain cases. We will always be at your disposal for whatever you need, but here are the main doubts that we receive most frequently.
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Questions and Answers
Boat Insurance Claims
We will be pleased to hear from you by telephone and to hear from you about the incident. We will need you to provide us with a marine casualty report detailing all the circumstances in which the incident took place.
Claims
You can contact us at any time and we will be happy to inform you about the handling of your claim and its status.
The information required to report a claim varies according to the type of claim. The most important thing is to report it as soon as you are aware of it and to send all the documentation you have.
Tips for handling a claim
- Whenever you are faced with a loss or claim, act as if you were uninsured. This does NOT mean that your insurance policy will not respond to what has happened, but reinforces the golden rule of taking every reasonable measure that can minimise the impact and amount of the loss.
- Do not carry out permanent repairs or make use of any damaged items until the insurer's surveyor has visited you and assessed the extent of the damage.
- There are no winners in the event of a claim and, depending on the nature of the claim, it can be a difficult and stressful process. Our aim is to resolve the claim as quickly as possible and help you recover with the minimum of inconvenience and disruption. To make this possible we will need your help and co-operation.
- Please ensure that you advise us as quickly as possible of any incident that may lead to a claim.
Insurance companies are subject to frequent audits, so the paperwork needs to be done correctly when reporting a claim. It is therefore essential that you provide an invoice for any repairs or replacements made as a result of a claim.
General Insurance
If you practice sports such as fishing, hunting or sailing, you are obliged to take out Civil Liability Insurance. In the case of owning a recreational boat, the insurance will vary depending on the size and flag of the boat, for example.
Yes, we are fully licensed and regulated by the Directorate General of Insurance. Our licence number is J 2503. We have our own Professional Liability Insurance, with a limit of 3.000.000€.
Write us a couple of lines by e-mail, fax or post, stating your policy number, the reason why you want to cancel the policy and a copy of your passport. We will follow your instructions immediately. However, please note that in most cases Spanish policies include a clause whereby the parties may object to the extension of the contract by giving written notice to the other party at least one month before the end of the current insurance period when the party objecting to the extension is the policyholder, and two months when the insurer is the insurer.
Visit the claims section of our website to read the instructions.
Most Spanish policies are automatically renewed each year. We will notify you well in advance of the renewal date of your premium for the following year. If you have taken out insurance with an insurer that does NOT renew automatically, we will write to you well in advance of the renewal date and send you the renewal terms.
